Privacy policy

Privacy Policy

Last Updated: September 20, 2026

1. Introduction

Welcome to Zaravena.

At Zaravena, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://zaravena.com, browse our products, place an order, create an account, subscribe to marketing communications, or contact our customer support team.

Zaravena is an online retail store powered by Shopify.

For the purposes of this Privacy Policy, "Zaravena," "we," "us," and "our" refer to the operator of this website.

Business operator: [INSERT VERIFIED LEGAL NAME]

Business contact email: support@zaravena.com

Website: https://zaravena.com

Business mailing address: [INSERT VERIFIED BUSINESS MAILING ADDRESS]

By using our website, you acknowledge that your information will be handled as described in this Privacy Policy, subject to applicable laws and your privacy rights.

2. Personal Information We Collect

We collect information that is necessary to operate our store, process orders, deliver products, provide customer support, maintain website security, and improve our services.

Depending on how you interact with our website, this information may include:

A. Information You Provide Directly

  • Full name.

  • Email address.

  • Telephone number.

  • Billing and shipping addresses.

  • Account details and preferences.

  • Products purchased and order information.

  • Information provided when contacting customer support.

  • Information submitted through forms, reviews, or other features available on our website.

B. Payment and Transaction Information

When you make a purchase, payment information is processed through the payment providers available at checkout.

We may receive transaction details such as:

  • Payment status.

  • Transaction reference numbers.

  • Payment method.

  • Order amount.

  • Billing information.

  • Payment confirmation and refund information.

Payment providers may separately collect and process additional payment information in accordance with their own privacy policies.

C. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited.

  • Products viewed.

  • Shopping cart activity.

  • Referral sources.

  • Approximate location derived from technical information.

  • Website interaction and usage information.

This information may be collected through cookies, pixels, analytics technologies, server logs, and similar tools, subject to applicable privacy laws and your available privacy choices.

3. How We Use Your Information

We use personal information for the following purposes:

A. Processing and Fulfilling Orders

We use your information to:

  • Process purchases and confirm payments.

  • Prepare and fulfill orders.

  • Arrange product sourcing, packaging, and delivery.

  • Provide order confirmations and shipping updates.

  • Provide tracking information.

  • Handle returns, refunds, and customer inquiries.

B. Customer Support

We use your contact and order information to respond to questions, resolve delivery issues, investigate complaints, and provide assistance.

C. Website Operation and Improvement

We use information to:

  • Maintain and improve website functionality.

  • Remember shopping preferences.

  • Understand how customers use our store.

  • Improve navigation and the shopping experience.

  • Diagnose technical problems.

  • Analyze website performance.

D. Marketing and Advertising

Depending on your preferences and applicable law, we may use information to:

  • Send promotional communications.

  • Display advertisements for our products.

  • Measure advertising performance.

  • Understand customer interest in our products.

  • Show advertisements that may be relevant to your interactions with our store.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

Where consent is required for marketing or tracking technologies, we will seek consent through the relevant mechanisms.

E. Security and Fraud Prevention

We may process information to identify suspicious transactions, prevent fraud, protect customer accounts, investigate misuse, and maintain the security of our store.

F. Legal and Regulatory Obligations

We may use and retain information where necessary to comply with applicable laws, maintain required business records, resolve disputes, and respond to lawful requests from authorities.

4. Legal Bases for Processing — European Economic Area and United Kingdom

Where the GDPR, UK GDPR, or similar laws apply, we process personal information only where we have an appropriate legal basis.

Depending on the processing activity, these bases may include:

Performance of a contract: Processing information necessary to accept purchases, process payments, deliver orders, and provide order-related support.

Legal obligations: Maintaining records and processing information where required by applicable laws.

Legitimate interests: Protecting our store from fraud, maintaining security, responding to customer inquiries, and improving business operations where those interests are not overridden by individuals' rights and freedoms.

Consent: Processing information for activities that require consent, such as certain non-essential cookies, personalized advertising, or promotional communications.

Where processing is based on consent, you may withdraw that consent using available privacy controls or by contacting us.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Tracking Technologies

Zaravena uses cookies and similar technologies to support website functionality and understand how customers interact with our store.

These technologies may include:

Essential cookies: Necessary for shopping carts, checkout, account access, security, and other core website features.

Analytics cookies: Used to understand website activity and improve the shopping experience.

Advertising cookies and pixels: Used to measure advertising performance and, where permitted, support personalized advertisements.

Some cookies may be placed or accessed by third-party service providers.

Where required by applicable law, we will request your consent before activating non-essential tracking technologies.

You can manage available cookie preferences through the privacy controls provided on our website. You may also configure cookie settings through your browser.

Disabling certain cookies may affect website functionality.

6. Meta Pixel and Advertising Data

We use advertising and measurement technologies provided by Meta, including the Meta Pixel and Conversions API through our Shopify integration.

Depending on your interaction with our store, the applicable data-sharing configuration, your privacy choices, and applicable law, information shared with Meta may include:

  • Website visits.

  • Product views.

  • Shopping cart activity.

  • Checkout and purchase events.

  • Transaction details.

  • Contact information such as email address, telephone number, name, or location for advertising measurement and matching.

Meta may process information according to its own privacy policies.

We use these technologies to measure advertising effectiveness, understand customer interactions, and support our marketing activities where permitted.

Where required, we obtain consent before using advertising technologies and provide applicable opt-out mechanisms.

You may learn more about Meta's privacy practices through its privacy policy:

https://www.facebook.com/privacy/policy/

7. Shopify and Our Technology Partners

Our website is hosted by Shopify.

Shopify processes personal information to provide and improve the commerce services that power our store, including website functionality, checkout, order processing, security, and other features.

Depending on our enabled Shopify services, information about your interactions with our store may also be used by Shopify to provide enhanced services, which can include personalization, analytics, fraud prevention, and advertising-related features.

Such processing may involve information from your interactions with our store, other merchants, and Shopify.

To learn more about Shopify's processing practices, please review:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:

https://privacy.shopify.com/

The Shopify Privacy Portal also provides information about certain privacy rights relating to data processed by Shopify.

8. Order Fulfillment and Shipping Partners

Zaravena works with third-party fulfillment and logistics providers to source, prepare, ship, and deliver customer orders.

These partners may include CJdropshipping, shipping carriers, and other logistics providers involved in fulfilling your purchase.

To fulfill an order, we may share necessary information such as:

  • Recipient name.

  • Shipping address.

  • Telephone number.

  • Order details.

  • Product information.

  • Shipping and tracking information.

We share information for order fulfillment and related purposes, subject to applicable requirements.

Our fulfillment partners may process information in accordance with their contractual responsibilities and applicable privacy obligations.

9. Order Tracking

We use 17TRACK to provide shipment tracking functionality.

When your order is shipped, relevant order and shipment information may be processed through 17TRACK and associated logistics providers.

This information may include:

  • Tracking number.

  • Order number.

  • Recipient and contact details.

  • Shipping information.

  • Carrier details.

  • Shipment status and delivery updates.

You can access our tracking service through the "Track Your Order" link on our website.

For more information about 17TRACK's privacy practices, visit:

https://www.17track.net/privacy-en.html

10. Payment Providers

Payments are processed using the payment methods available at checkout.

These may include PayPal and other payment service providers that we activate for our store.

Payment providers may collect information necessary to:

  • Authorize transactions.

  • Process payments.

  • Prevent fraud.

  • Issue refunds.

  • Comply with applicable financial regulations.

Your payment provider's processing of personal information may also be governed by its own privacy policy.

For PayPal's privacy information, visit:

https://www.paypal.com/privacy

We encourage customers to review the privacy policies of the payment providers they choose to use.

11. When We Share Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

  • Shopify and other technology providers.

  • Payment processors.

  • Product sourcing and fulfillment partners.

  • Delivery companies and shipping carriers.

  • Order tracking providers.

  • Customer support providers.

  • Analytics and advertising partners.

  • Professional advisers.

  • Authorities where disclosure is legally required.

We may also disclose information in connection with a legitimate business transfer, merger, restructuring, or similar transaction, subject to applicable legal requirements.

We do not disclose personal information to unrelated third parties merely because they request it.

Some advertising-related disclosures may qualify as "sharing," "sale," or "targeted advertising" under certain privacy laws, even where no money is exchanged for personal information.

Where applicable, we provide privacy choices for these activities.

12. International Data Transfers

Zaravena operates from Egypt and uses service providers that may process information in other countries.

Your personal information may therefore be transferred to, stored in, or accessed from countries outside your place of residence, including countries that may have different data protection laws.

Where required by applicable law, international transfers will be carried out using appropriate safeguards or other legally permitted transfer mechanisms.

You may contact us for additional information about applicable transfer safeguards.

13. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Our store uses established technology and service providers to support secure website operations and payment processing.

However, no internet transmission or electronic storage system is completely secure.

We cannot guarantee absolute security.

If you believe your personal information or account has been compromised, please contact us promptly at:

support@zaravena.com

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods depend on factors including:

  • Whether an order is active or has been completed.

  • The need to maintain customer accounts.

  • Customer support and refund requirements.

  • Applicable accounting and legal recordkeeping obligations.

  • Fraud prevention and security requirements.

  • The need to resolve disputes or enforce agreements.

When information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our retention obligations.

Some information may be retained by third-party providers under their separate legal obligations and retention policies.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to the personal information we hold about you.

These may include the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of information.

  • Request a copy of certain information in a portable format.

  • Object to certain processing activities.

  • Request restriction of certain processing.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Appeal certain privacy-request decisions where applicable.

These rights may be subject to legal conditions and exceptions.

To exercise your rights, contact us at:

support@zaravena.com

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable law.

16. Privacy Rights for Customers in the United States

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on the law and its applicability, these rights may include:

  • Knowing what personal information is collected and how it is used.

  • Accessing personal information.

  • Requesting deletion or correction.

  • Obtaining a portable copy of certain information.

  • Opting out of certain sales or sharing of information.

  • Opting out of certain targeted advertising.

  • Exercising privacy rights without unlawful discrimination.

Where available and applicable, you can submit a request through our privacy choices page:

https://zaravena.com/pages/data-sharing-opt-out

You may also contact:

support@zaravena.com

Where required by applicable law and supported by our configured privacy tools, we will process recognized opt-out preference signals, including Global Privacy Control.

We may retain certain information where permitted or required by law, including for security, recordkeeping, and transaction-related purposes.

17. Rights for Customers in the European Economic Area and United Kingdom

Where European or UK data protection law applies, you may have additional rights regarding the processing of your personal information.

These may include:

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object to certain processing.

  • The right to withdraw consent.

You may also have the right to lodge a complaint with the competent data protection authority in your country.

If you wish to exercise your rights or have questions about our handling of personal information, please contact:

support@zaravena.com

Certain rights are subject to exceptions and conditions under applicable law.

18. Marketing Communications

If you subscribe to marketing communications, we may send you information about products, offers, updates, and promotions.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

You may also contact us to request removal from our marketing communications.

Unsubscribing from marketing messages does not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, and customer service responses.

19. Children's Privacy

Zaravena is a general online retail store and is not directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us at support@zaravena.com so that we can review the matter and take appropriate action.

20. Third-Party Websites

Our website may contain links to external websites or services.

These may include payment providers, social media platforms, and other third-party services.

We do not control the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal requirements.

When we make changes, we will publish the updated policy on this page and revise the "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent.

22. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your information is handled, please contact us:

Zaravena

Email: support@zaravena.com

Website: https://zaravena.com

We will review and respond to privacy-related inquiries in accordance with applicable law.