Frequently Asked Questions
How long does shipping take?
Shipping times vary depending on the product, destination, carrier, and fulfillment location.
Estimated delivery times, when shown, are provided as guidance only and are not guaranteed.
Do you offer free shipping?
Yes. We currently offer FREE standard shipping on eligible orders within the United States.
How can I track my order?
Once tracking information becomes available, it may be sent to the email address you used at checkout.
You can also visit our Track Your Order page to check your order status.
Can I change or cancel my order after placing it?
We begin processing orders as quickly as possible.
Because of this, we cannot guarantee that an order can be changed or cancelled after it has been placed.
Please contact us as soon as possible if you need assistance.
What should I do if I entered the wrong shipping address?
Please contact us immediately at:
We will do our best to help, but we cannot guarantee that the address can be changed once processing or shipping has started.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible at:
Please include your order number and, when possible, clear photos of the item and packaging so we can review the issue.
What is your return policy?
We currently offer a 30-day return policy on eligible items.
Please review our full Return and Refund Policy for complete details:
https://zaravena.com/policies/refund-policy
How will I receive my refund?
Approved refunds are returned to the original payment method.
Processing time may vary depending on your bank, card issuer, PayPal, or payment provider.
What payment methods do you accept?
Available payment methods will be shown securely at checkout.
Depending on availability, these may include PayPal and supported credit or debit cards.
Do I need an account to place an order?
No. You can shop and complete checkout using the options available on the store.
How can I contact Zaravena?
You can contact us at:
We aim to respond to customer inquiries within 1–2 business days.